Custom Balloon Installations Cancellation Policy
At Palouse Balloons, we strive to provide high-quality balloon creations and exceptional customer service. We understand that plans can change, so we’ve outlined our cancellation policy to ensure a fair and smooth process for both parties.
Non-Refundable Deposit:
For custom installations, we ask for a non-refundable 50% deposit of the event total.
Cancellations:
- More than 14 days before the event: We will issue a full refund of any payments made, excluding the non-refundable deposit.
- 7 to 14 days before the event: 50% refund of any payments made (excluding the non-refundable deposit).
- Less than 7 days before the event: No refund will be issued, but we will happily work with you accommodate a change of date, subject to availability.
Rescheduling:
Event dates may be rescheduled at no additional charge with at least 14 days’ notice, subject to Palouse Balloons’ availability.
- Rescheduling requests made within 14 days of the scheduled event are subject to a $75 rescheduling fee.
- Requests made within 48 hours are subject to a $100 rescheduling fee
- Requests made within 24 hours are subject to a $150 rescheduling fee.
These fees help offset labor, materials and preparation costs that may have already been incurred for the original event date.
All payments made toward he original booking will transfer to the new event date. Rescheduled dates are subject to availability, and Palouse Balloons cannot guarantee availability for the requested new date.
Rescheduling fees may be waived at Palouse Balloons’ discretion in the event of severe weather, venue closure, or other extraordinary circumstances.
Force Majeure:
- In the unlikely event of cancellations due to circumstances beyond our control (e.g., severe weather, natural disasters), we will do our best to reschedule your event or provide a partial refund.
Grab & Go Balloon Cancellation Policy
Since grab-and-go balloon orders are typically lower in cost than custom balloon installations, we have a separate cancellation policy for these orders. Please see the details below.
- More than 14 days before the event: We will issue a 50% refund of any payments made.
- 7 to 14 days before the event: 25% refund of any payments made.
- Less than 7 days before the event: No refund will be issued, but we will happily work with you accommodate a change of pick-up time.
No-Show Policy for Grab & Go Balloon Pick-Ups
At Palouse Balloons, we take great care in preparing your balloon order to ensure it is ready for pickup at the scheduled time. To keep our operations running smoothly, we have implemented the following no-show policy:
- Missed Pick-Up: If you do not arrive at your scheduled pick-up time and do not contact us to reschedule within 24 hours, your order will be considered abandoned, and no credit or refund will be issued.
- Late Pick-Ups: If you are running late, please notify us as soon as possible. We will do our best to accommodate a new pick-up time within our business hours.
- Rescheduling: If you need to reschedule your pick-up, please provide at least 24 hours’ notice so we can adjust accordingly. Rescheduling is subject to availability.
We appreciate your understanding and cooperation in helping us provide the best service possible. If you have any questions, feel free to reach out!
Thank You for Understanding!
We greatly appreciate your business, and your understanding in cooperation in helping us provide the best service possible. We look forward to creating something beautiful for your event! If you have any questions or need to make changes to your order, please don’t hesitate to reach out.